The Sutherland Sporting Tweed Company
Established 1995
Customer Feedback
This page has been dedicated to our customers, without you we wouldn’t be able to do what we love on a daily basis. We thank all of you for your continued support, business and feedback.
Feedback from our customers is very important to us and is greatly appreciated. It enables us to continue improving our service wherever possible. So if you have anything you would like us to know about our service, products or business in general, please drop us an e-mail.
We also always love receiving photographs from our customers wearing our garments. It doesn’t matter what it is, if it’s bought from our store we would love to see it! So if you don’t mind your photograph being shared on our website or social media, please send them our way.
If you would like a read of some messages we have received over the years from our customers, we have compiled a few that can be read below.
“The jacket and hat arrived already. I can't tell you enough how nice they are. Thank You”
“My shooting suit was delivered today. Size perfect and workmanship outstanding. No doubt will now be able to shoot much better. Many thanks for all your assistance and attention.”
“Thank you for contacting me, and the update. Just placed an order online for a new Sherlock, lost my previous one from you (with which I was very happy)! Great customer service.”
“Thank you so much for my husband's moleskin cap, which arrived on Friday. He is really pleased with it, and is wearing it at every opportunity. Thank you to you and your staff for such great service and getting something made that fits perfectly. Best regards”
“Thanks for prompt delivery of breeks will be stalking with them this weekend great service well pleased thanks”
“Thank you so much for the lovely garments I received yesterday. Everything is in perfect order and I cannot wait to use the jacket and cap. Sizing is perfect – I’m particularly satisfied with……the cap! It fits perfectly.”
“I received the cape and scarf today and they are BEAUTIFUL!!!! I LOVE IT! And I'm certain my wife will go crazy when she receives them. Thank you very much for making this purchase possible.”
“The jacket is outstanding, it is by far the best fitting coat I have. The fit and finish are outstanding all of the features are executed perfectly. It is very comfortable and I am able to move freely in it. By far the most comfortable suit coat I have ever had. I cant wait until September to try it out on the hill. It fits me perfectly…”
“Thank you so much for all your hard work! You were a pleasure to deal with and I really enjoyed the experience. I am a very satisfied customer and I am sure I will be back!”
“Received with thanks my two bond caps. They fit perfectly and look great. Thanks again for your help”
“all received and everything perfect as always.”
“It arrived today, it all looks and fits great and I got lots of compliments on my suit at our centennial weekend.”
“I’m so pleased with everything …. Thank you for doing such a wonderful job!”
“Just to say that I am really pleased with my new jacket. It’s very well cut and tailored and you did a fantastic job. Well done!”
“You have by far the best selection of ties I’ve seen. Well done.”
“It arrived today, it all looks and fits great and I got lots of compliments on my suit at our centennial weekend.”
“I just received the stick. I am thrilled. It is a simply stunning piece of work. And in perfect condition after taking a long trip over. My thanks again and kind regards. We shall talk again I'm sure.”
“Good Morning, I just wanted to let you know I received my scarf yesterday and I'm extremely pleased with the quality and craftsmanship. It is very warm as I wore it this morning (Almost a little too warm. It's only 42 degrees but I wanted to wear it and I was toasty). Again, Thank you so much for answering all of my questions and making it a wonderful transaction. I am also extremely please with how fast it made it from Scotland to Grand Rapids (USA). If anyone else is questioning the length of time it will take please assure them it was faster than I thought.”
“Hi. I wanted to let you know the postal service delivered the hat yesterday. My son absolutely loves it. It is a perfect fit and is beautifully designed and constructed. I can't thank you enough for your excellent service and products. I can’t wait to order again in the future. Blessings to you all. Wishing you a very healthy and prosperous New Year. ”
“I received my plus 4's today, and they were perfect! And I loved the way they look, fantastic :)”
“…I do enjoy a wee visit to your establishment! Best selection of lady-sized accessories I have seen!”
“…. caps arrived today, great quality thanks….”
“Thank you so much hat received this morning, absolutely perfect, quality tweed and just like the hats I used to buy. I will try it out for a while then you can make me another”
“I would like to say thanks very much for the excellent job you did of making my … tweed suit for the recently finished 2013 stag season. It fits me very well, and will surely last me for several seasons as it is very robust indeed. All the very best”
“Thank you for these wonderfully tailored garments which I received well and in good time, also the hat that fits well, indeed. Truly, these waistcoats, the trousers and the plus-fours are pieces of the art of *Haute Couture*, pieces that honour the master who tailored them superbly. Thank you very much, indeed….for keeping up such beautiful as well as artful craft and work. My wife and I alike were most delighted about how everything fits on me. As ever possible there will be more orders and of course I will recommend you whenever opportunity turns up.”
“The entire suit is an excellent fit and very well used on its first season out! Many thanks again for an excellent service”
“Many thanks for the safe arrival and fine fitting of one sports jacket”
“Thank you for…..70th birthday waistcoat! It looks magnificent and should be a most appreciated surprise for him.”
“Just a note to thank you for your prompt attention to our order yesterday. The cape arrived this morning and my wife is delighted with it.”
“….my two splendid Harris tweed waistcoats with which I am well pleased. Thank you very much for your hard work and craftsmanship.”
“This afternoon I collected my coat, firstly I wish to say the quality of fit is exceptional by far the best fitting coat I have ever had…. No less than Five star service ,Size perfect, Workmanship Outstanding. I am also very happy with the colours and choice of trim, thank you for your guidance advice and choice. Another bonus is that the scarf I purchased from you picks up the colours in the tweed lovely ! I will be ordering coat number two this November, meanwhile I will be looking through your tweeds on line. ……you exceeded all my expectations. A very grateful and very satisfied customer.”
“Thank you for sending the coat. It fits perfectly and is really lovely – many thanks”
“The plus fours are excellent – thank you……With very many thanks….”
“My hat arrived safe & sound (and quickly, too). It’s fantastic - I love it! A hearty thanks to everybody at Sutherland Sporting.”
“A quick note to thank you both very much for all your help with our plus fours. Mine have now been Christened and are excellent, and just what I was after. They’re warm, comfortable, roomy, keep me dry and a perfect fit. I know my brother is delighted with his too. Thank you both.”
“Just a quick note to let you know that my coat arrived safely… It looks great and fits well. I am … very pleased with the outcome. It has been a pleasure doing business with you.”
“Hi I am delighted with my tweeds. Thanks again for what you have done for me.”
“Thank you for sending my coat and skirt. Delighted with both. Arrived safely this morning.”
“I am writing to thank you so very much indeed…..You very kindly gave over much of your time, advice and patience whilst we decided exactly what we wanted and how it was to be made…..it was an enjoyable and friendly experience…..our shooting suits have arrived and we are both absolutely delighted with them. Each recommendation you suggested I can now see the reasoning behind, and each request I made has been fully met. Thank you very much indeed. You have produced extremely comfortable, smart and well made clothing that will be a pleasure to wear for many seasons to come and we are very grateful to you. It is a refreshing delight to receive such sound and solid service and we both wish you all the very best.”
“I would just like to say many thanks for the suit bought from you. It's the 2nd time I've bought from you and after phone conversations once again the suit fits perfectly. I can't praise your company and its customer service highly enough, fantastic. Thank you for finding the tweed and making a perfect suit - many thanks, keep up the good work.”
“Wow…the package just arrived a few minutes ago…love all your hats and Hunting coat and socks !”
“We have fond memories of our visit to your shop…..my wife and sister in law look absolutely lovely in the coats that we bought for them; they are the envy of Suffolk”
“I'm very pleased with the hat. I love the brown tweed cloth of the hat. That brown colour is very beautiful, the very British shape of the hat is lovely and the touch of its tweed cloth is very comfortable to me. I appreciate much such a excellent deerstalker hat. I will cherish the hat with the tweed jacket which I have purchased this time. Thanks again.”
“A line to say that my plus threes have arrived and that I am delighted with them.”
“Many thanks for the flat cap you made me, it is excellent. It also arrived on my birthday, last Friday! Thanks again for such a brilliant service.”
“Just to advise that the plus fours arrived yesterday and we are very pleased with them..! Many thanks for your excellent service”
“I’m pleased to say the parcel arrived much faster than anticipated and we are delighted with the high quality of the products. We will return to shop for more.”